Privacy policy

Last updated: July 14, 2025

This Privacy Policy explains how TradingGrapes ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our website tradinggrapes.com (the "Site") and related services (the "Services").

By using our Services, you agree to the practices outlined in this policy. If you don’t agree, please do not use our Services.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be available on our Site, with the "Last updated" date revised accordingly.

What information we collect

Information you provide

We collect personal information you provide directly, including:

  • Contact details: Name, address, email, phone number
  • Order information: Billing/shipping address, payment details
  • Account info: Username, password, security questions
  • Shopping activity: Items viewed, saved, purchased, or reviewed
  • Customer support: Messages you send us via email, contact forms, etc.

Some features may not be available without this information.

Information we collect automatically

We collect certain information automatically through cookies and similar technologies:

  • Device and browser info
  • IP address and geolocation
  • Interaction data (pages viewed, time on site, clicks)

See Shopify's Cookie Policy for more.

Information from third parties

We may receive information from:

  • Shopify (our website host)
  • Payment processors (e.g. credit/debit card providers)
  • Analytics and marketing partners
  • Shipping or customer support platforms

This data is treated in line with this Privacy Policy.

How we use your information

We use your personal information to:

  • Fulfil orders and manage your account
  • Send notifications about purchases, shipping, or returns
  • Provide customer support and respond to enquiries
  • Improve our Services and personalise your experience
  • Detect fraud or misuse of the platform
  • Comply with legal obligations
  • Send marketing and promotional content, where permitted

You may opt out of marketing communications at any time.

Sharing your information

We may share your information with:

  • Vendors and service providers, such as payment processors, IT systems, delivery partners, and analytics platforms
  • Business and marketing partners, where permitted
  • Our affiliates, to operate our business
  • Authorities, where legally required (e.g., fraud prevention, legal disputes)

We do not sell or share your sensitive personal information.

Cookies & tracking

We use cookies to:

  • Power and improve our site functionality
  • Remember preferences
  • Run analytics and deliver targeted ads

You can manage cookies through your browser settings. Blocking cookies may affect site performance.

Your rights

Depending on where you live, you may have rights to:

  • Access or request a copy of your personal data
  • Request correction or deletion
  • Withdraw consent
  • Restrict or object to processing
  • Request data portability
  • Appeal our decision if your request is declined

You can also opt out of promotional emails via the unsubscribe link at the bottom of any email.

To exercise any of your rights, email us at hello@tradinggrapes.com. We may ask for identity verification before processing your request.

We do not discriminate based on privacy rights and allow use of authorised agents where permitted.

Data retention & security

We retain your personal data only as long as necessary to:

  • Fulfil the purpose it was collected for
  • Comply with legal or contractual obligations
  • Resolve disputes or enforce our terms

While we use security measures to protect your data, no system is 100% secure. Avoid sending sensitive information via unencrypted channels.

International transfers

If you're outside Australia, your data may be transferred to and processed in countries with different data protection laws. We rely on legally approved transfer mechanisms such as Standard Contractual Clauses.

Children’s data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under 16. If you believe a child has shared data with us, please contact us so we can delete it.

Third-party links

Our Site may link to third-party websites. We are not responsible for the content, privacy, or security of those sites. Always review their privacy policies before interacting with them.

Complaints

If you have concerns about how we handle your data, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

Questions?

We’re here to help and committed to protecting your privacy. If you have any questions about this policy or your personal data, contact us at hello@tradinggrapes.com.