Cellaring Policy
Last updated: July 14, 2025
Some wines purchased from TradingGrapes may be stored in our secure cellar facility as part of a subscription-based service. This policy outlines how our cellaring service works, including storage terms, payments, and your rights.
How cellaring works
When you purchase cellaring for your wine:
- Your wine will be stored in a secure, climate-controlled facility
- Your payment method will be charged monthly, unless you choose to withdraw your wine
- Insurance is included, covering fire, flood, and theft at current market value
We may engage third-party providers for cellaring, insurance, and valuation services.
Withdrawing wine from cellaring
You can request delivery of your cellared wine at any time by contacting us via your Account.
Once your delivery has been arranged, we’ll:
- Process your request and ship your wine
- Cancel the cellaring subscription for those specific bottles before the next billing cycle
Please note: We do not offer pro-rata refunds or partial credits for cellaring fees if wine is withdrawn partway through a billing cycle.
Payments & non-payment
Cellaring is charged monthly from the date of purchase.
If payments are missed:
- We may charge interest on overdue fees at 2.5% per month (or the maximum permitted by law)
- We may suspend your account after 90 days of non-payment
- If payment remains outstanding after 180 days, we reserve the right to sell your stored wine to recover overdue fees and cover any related sales costs
Insurance & risk
While your wine is covered for fire, flood, and theft, you acknowledge that:
- Our insurance may be subject to limitations
- Use of our cellaring services is ultimately at your own risk
Questions?
We’re here to help and committed to storing your wine safely. If you have any questions about this policy, contact us at hello@tradinggrapes.com.