Return & refund policy

Last updated: September 6, 2025

At TradingGrapes, we pride ourselves on curating and delivering premium wines. While all wine sales are final and we do not accept returns or exchanges for change-of-mind purchases, we are always here to help. If something about your order or experience isn’t up to standard, please reach out — our team will do everything possible to make it right.

Damaged, Incorrect, or Faulty Wine

If your wine arrives:

• Damaged in transit

• Incorrect (not the wine you ordered)

• Faulty or spoiled

Please contact us within 7 days of delivery at hello@tradinggrapes.com.

We’ll carefully review your claim and, where appropriate, offer a replacement, store credit, or refund in line with Australian Consumer Law.

To assist, we may request:

• Your order number

• A brief description of the issue

• Clear photos of the bottles and packaging

If your claim is approved, any return shipping or replacement costs will be covered by TradingGrapes (unless the stated fault is found to be untrue).

Conditions & Exclusions

• We cannot accept returns or refunds for wine that has been opened, unless the wine is deemed faulty.

• We are unable to accept responsibility for issues caused by incorrect delivery details provided at checkout, or for improper storage after delivery.
  

Questions or Concerns?

Our team is here to help and committed to resolving genuine concerns quickly and fairly. Please contact us anytime at hello@tradinggrapes.com if you have questions about this policy or your order.